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IT Technician II

Company: City of Sanford
Location: Sanford
Posted on: November 17, 2022

Job Description:

*\*\*\*APPLY TODAY BY VISITING THE FOLOWING WEBSITE\*\*\*****Completed applications submitted through the above mentioned website by the closing date of the advertised job posting and who meet the minimum qualifications for the position will be considered for this position.**FINANCE/IT*The IT Technician II position reports to the City's IT Manager. Day-to-day operational instructions and prioritization is by the IT Service Delivery Coordinator. This position is responsible for the second level customer service for IT related incidents and requests. Second level customer service includes level 2 support, user administration, and computer fleet compliancy. This position will resolve escalated customer incidents and requests. Incidents or requests that cannot be resolved will be escalated to level 3 support or vendor support for additional instructions or hand off. This position is also responsible to backup IT Technician I responsibilities as required.*MINIMUM QUALIFICATIONS*High school diploma and CompTIA A+ Certification; supplemented by four years of level one technician support experience. Windows Client Certification (MD-100T00) or equivalent experience. Employee shall obtain Criminal Justice Information Services (CJIS) Level 4 training to be completed within six (6) months of employment. Valid and Current Florida Driver's LicenseEmployee shall obtain the National Incident Management System ICS-100 Introduction to the Incident Command System and IS-700 National Incident Management System, An Introduction within six (6) months of employment. The following courses are designed to provide a baseline, as they introduce basic NIMS and ICS concepts and provide the foundation for higher level Emergency Operations Center (EOC), MACS, and ICS related training.Work on-call 24/7 rotations as assigned.*THE CITY OF SANFORD IS A DRUG FREE WORKPLACE*Job Type: Full-timePay: $48,026.00 - $78,013.27 per yearBenefits:* Dental insurance* Employee assistance program* Flexible spending account* Health insurance* Life insurance* Paid time off* Retirement plan* Vision insuranceSchedule:* 4x10Work Location: One location

Keywords: City of Sanford, Sanford , IT Technician II, Professions , Sanford, Florida

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