Pharmacy Customer Service Technician - US-FL-Sanford - Pharmacy Technician
Company: AdventHealth Corporate
Location: Sanford
Posted on: May 12, 2022
Job Description:
Pharmacy Customer Service Technician - US-FL-Sanford
Job Description
DescriptionAll the benefits and perks you need for you and your
family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Mental Health Resources and Support Our promise to you: Joining
AdventHealth is about being part of something bigger. It's about
belonging to a community that believes in the wholeness of each
person, and serves to uplift others in body, mind and spirit.
AdventHealth is a place where you can thrive professionally, and
grow spiritually, by Extending the Healing Ministry of Christ.
Where you will be valued for who you are and the unique experiences
you bring to our purpose-minded team. All while understanding that
together we are even better. Schedule:--Full Time Shift:--M-F
930am-6pm Location: 582 Monroe Rd Suite 1412 Sanford, FL 32771 The
role you'll contribute: The Customer Service Technician performs a
wide variety of supportive duties to assist the Pharmacist in
preparing and dispensing medication so that patients receive
consistent care. This position is responsible for the timely
processing of prescription refills and answers incoming calls into
the pharmacy call center. In addition, the customer service
technician assists in the print/processing, accounting function of
the pharmacy and contacts members for prescription follow up as
assigned. Works only under the supervision of a registered
Pharmacist and does not perform duties that can only be legally
performed by a registered Pharmacist. The value you'll bring to the
team:
- Enters new prescription orders assuring that all information is
correct including proper patient, drug, medication directions,
refills, and physician are selected at order entry.
- Selects correct medications when processing or filling a
prescription (checks NDC code) ensuring the prescription is filled
correctly and does not activate drugs into inventory without the
assistance of the buyers.
- Processes and records all data for refill write-ups, IVR, and
WEB refills on a daily basis communicating progress with
supervisor, ensuring service standards are met.
- Contacts physician's office for any clarification, within
registered pharmacy technician scope of practice guidelines,
regarding missing prescription information and follows up with
inquiring in a timely manner based on pharmacy processes,
contacting the patient as necessary.
- Explains the EZ Script program in an easily understood manner
based on member's knowledge of prescription program to facilitate
transfer of prescription to the mail-order.
- Understands the prescription plan thoroughly and communicates
with customers or physician's offices any questions regarding
prescriptions, step therapy/prior authorization processes, price
quotes, and high cost generic medications
- Answers transfer calls into the call center in a courteous and
timely manner, contributing to reduced abandonment rate and overall
patient satisfaction. QualificationsThe expertise and experiences
you'll need to succeed:
- High School diploma or equivalent.
- 1 year of retail or mail-order pharmacy setting.
- A current Florida Board of Pharmacy Technician Registration,
RPT; or to be obtained within first year of employment as a
technician. Must complete state required continuing education
requirement for registration This facility is an equal opportunity
employer and complies with federal, state and local
anti-discrimination laws, regulations and ordinances.
Keywords: AdventHealth Corporate, Sanford , Pharmacy Customer Service Technician - US-FL-Sanford - Pharmacy Technician, Professions , Sanford, Florida
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