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Pharmacy Customer Service Technician - US-FL-Sanford - Pharmacy Technician

Company: AdventHealth Corporate
Location: Sanford
Posted on: May 12, 2022

Job Description:

Pharmacy Customer Service Technician - US-FL-Sanford

Job Description
DescriptionAll the benefits and perks you need for you and your family:

  • Benefits from Day One
  • Paid Days Off from Day One
  • Career Development
  • Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule:--Full Time Shift:--M-F 930am-6pm Location: 582 Monroe Rd Suite 1412 Sanford, FL 32771 The role you'll contribute: The Customer Service Technician performs a wide variety of supportive duties to assist the Pharmacist in preparing and dispensing medication so that patients receive consistent care. This position is responsible for the timely processing of prescription refills and answers incoming calls into the pharmacy call center. In addition, the customer service technician assists in the print/processing, accounting function of the pharmacy and contacts members for prescription follow up as assigned. Works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered Pharmacist. The value you'll bring to the team:
    • Enters new prescription orders assuring that all information is correct including proper patient, drug, medication directions, refills, and physician are selected at order entry.
    • Selects correct medications when processing or filling a prescription (checks NDC code) ensuring the prescription is filled correctly and does not activate drugs into inventory without the assistance of the buyers.
    • Processes and records all data for refill write-ups, IVR, and WEB refills on a daily basis communicating progress with supervisor, ensuring service standards are met.
    • Contacts physician's office for any clarification, within registered pharmacy technician scope of practice guidelines, regarding missing prescription information and follows up with inquiring in a timely manner based on pharmacy processes, contacting the patient as necessary.
    • Explains the EZ Script program in an easily understood manner based on member's knowledge of prescription program to facilitate transfer of prescription to the mail-order.
    • Understands the prescription plan thoroughly and communicates with customers or physician's offices any questions regarding prescriptions, step therapy/prior authorization processes, price quotes, and high cost generic medications
    • Answers transfer calls into the call center in a courteous and timely manner, contributing to reduced abandonment rate and overall patient satisfaction. QualificationsThe expertise and experiences you'll need to succeed:
      • High School diploma or equivalent.
      • 1 year of retail or mail-order pharmacy setting.
      • A current Florida Board of Pharmacy Technician Registration, RPT; or to be obtained within first year of employment as a technician. Must complete state required continuing education requirement for registration This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Keywords: AdventHealth Corporate, Sanford , Pharmacy Customer Service Technician - US-FL-Sanford - Pharmacy Technician, Professions , Sanford, Florida

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