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Implementation Specialist

Location: Sanford
Posted on: June 13, 2022

Job Description:

About the Company: Founded in 1984, ICON is a leader in the justice market offering applications including court case management, jury management, and land record management. ICON serves county and municipal governments nationwide and we are currently seeking individuals to join our expanding technical support team. ICON offers a competitive benefits package including medical, dental, and vision insurance as well as company paid short-term disability, long term disability and group life insurance. A 401(k) plan with a company match, ten paid holidays, and paid time off is offered to all full-time employees. Job Summary: As an Implementation Specialist, you will collaborate with both customers and internal business units to configure and deploy our product lines successfully in customer environments. You will work with customers to gather requirements and understand the business workflow and technical requirements. You will provide guidance and training to the customer and will work to ensure ICON's software is installed and configured according to contractual statement of work guidelines. Candidates must have outstanding communication and problem-solving skills, while maintaining excellent customer service. The schedule for this position is Monday through Friday. Job Responsibilities:

  • Set up, configure, deliver, and support software implementation projects, including on-site client work.
  • Work with customer and internal teams to understand business requirements and configure the software solution to meet the customer's requirements.
  • Consult with client on best practices for software setup/configuration.
  • Perform advanced diagnostics and troubleshooting for ICON software.
  • Perform internal quality assurance testing to ensure that the software will function properly in the client's environment.
  • Train end users on the software to ensure their ability to effectively use the software.
  • Collaborate with clients, coworkers, and developers to help test, maintain and monitor software trends and work to implement solutions to address client issues.
  • Communicate efficiently and effectively both internally with the implementation team as well as with clients.
  • Facilitate client user acceptance testing (UAT) and go live support.
  • Deliver an exceptional customer experience.
  • Other duties may be assigned, as necessary.Skills, Qualifications and Requirements:
    • Bachelor's degree and 1-2 years of experience with software implementation, configuration, and installation.
    • Basic understanding of Windows development techniques and Microsoft development tools/ environments.
    • Ability to communicate technical information to both technical and non-technical clients.
    • A strong analytical skills & technical aptitude and enjoy troubleshooting intermediate to complex technical issues.
    • Ability to work both in a team setting and independently.
    • Excellent communication skills, both written and oral.
    • Comfortable gathering information from business users.
    • Ability to travel (up to 50%).Qualifications (Preferred):
      • Experience in state/county court system.
      • Experience with court case management systems.
      • Experience with Jira.
      • Experience with Smartsheet.
      • Experience with SQL. Must be authorized to work in the U.S.Icon is an EEO Employer.Remote Opportunity.

        Job Industries
        • Customer Service

Keywords: GOVERNMENT BRANDS HOLDCO INC, Sanford , Implementation Specialist, Other , Sanford, Florida

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