Parts & Service Product Specialist
Company: Alamo Group Inc.
Location: Sanford
Posted on: June 13, 2022
Job Description:
THIS POSITION IS LOCATED IN SANFORD, FLORIDAPosition Summary:The
overall responsibilities of this position include being a resource
to assist Morbark Dealers and Customers with Service and Parts
orders and issues.Essential Functions of the Job:
- Support Dealers/Customers in solving Parts and Service issues
with Morbark equipment.
- Accountable for resolving any issues, equipment or
otherwise.
- Be the authority on features, benefits and performance
characteristics of all products.
- Support all Customer Support Call Center efforts.
- Work with the sales team and distributors to clarify exact
requirements of all special orders.
- Assist Warranty Department with service and parts
information.
- Assist with the creation and building of Morbark Parts &
Service training and manuals.
- Communicate changes of delivery to dealers, customers and
internal stakeholders.
- Develop processes that positively impact the department and
provide growth strategies.Knowledge, Skills and Abilities (KSAs):
- Expert level of knowledge of all the features, benefits and
performance characteristics of Morbark product line.
- Computer Skills: Proficiency with Excel, Word required and JDE
preferred.
- Develop and present ideas and findings to management
level.
- Possess excellent communication skills and strong negotiating
skills.
- Must have good mathematical skills with good business
acumen.
- Self-driven and works collaboratively with others.
- Must have a vibrant, enthusiastic, personable, phone
presence.
- Must have exceptional organizational skills and be very
comfortable in a high paced environment where multi-tasking is the
norm.
- Is respectful, and keeps a professional demeanor at all times,
capable of managing conflict and avoiding it.
- Must be a results-oriented individual with a clear focus
getting the job done.
- A natural forward planner who critically assesses their own
performance.
- Must be able to work extended hours when required.
- Demonstrated ability to exhibit and model Alamo Group's
Leadership Core Competencies:
- Leading Change / Change Management: Ability to drive
improvement of team, division, and corporate goals and objectives
through people. Ability to balance change and continually strive to
improve business performance.
- Leading People / Teamwork: Ability to design and implement
strategies which maximize employees' potential and foster high
ethical standards in meeting the team, division, and corporate
objectives.
- Communication: Ability to explain, advocate, and express facts
and ideas in a convincing manner, and negotiate with individuals
and groups internally and externally. The ability to develop
internal and external networks and identify the issues that impact
the work of the organization.
- Business Acumen: Understands and interprets business financials
and metrics and utilizes latest business strategies. Focuses on
outcomes and creates opportunities for success. Acquires and
utilizes human, financial, material and information resources
effectively.
- Results Driven : Ability to make timely and effective decisions
and produce results through planning and the implementation and
evaluation of business metrics, systems, policies, and program;
stressing accountability and continuous improvementEducation and
Experience:
- High school diploma required; associates or bachelor degree
preferred or equivalent work experience.
- Minimum five (5) years sales administration or customer service
experience.Alamo Group is proud to be an Equal Employment
Opportunity, Affirmative Action employer. All qualified applicants
will be considered without regard to race, national origin, color,
religion, age, genetics, sex, sexual orientation, gender identity
or expression, disability or veteran status. We maintain a
drug-free workplace and perform pre-employment substance abuse
testing (where permitted by law).
Keywords: Alamo Group Inc., Sanford , Parts & Service Product Specialist, Other , Sanford, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...