Implementation Specialist
Company: GOVERNMENT BRANDS HOLDCO INC
Location: Sanford
Posted on: May 13, 2022
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Job Description:
About the Company: Founded in 1984, ICON is a leader in the
justice market offering applications including court case
management, jury management, and land record management. ICON
serves county and municipal governments nationwide and we are
currently seeking individuals to join our expanding technical
support team. ICON offers a competitive benefits package including
medical, dental, and vision insurance as well as company paid
short-term disability, long term disability and group life
insurance. A 401(k) plan with a company match, ten paid holidays,
and paid time off is offered to all full-time employees.
Job Summary: As an Implementation Specialist, you will collaborate
with both customers and internal business units to configure and
deploy our product lines successfully in customer environments. You
will work with customers to gather requirements and understand the
business workflow and technical requirements. You will provide
guidance and training to the customer and will work to ensure
ICON's software is installed and configured according to
contractual statement of work guidelines.
Candidates must have outstanding communication and problem-solving
skills, while maintaining excellent customer service. The schedule
for this position is Monday through Friday.
Job Responsibilities:
Set up, configure, deliver, and support software implementation
projects, including on-site client work.
Work with customer and internal teams to understand business
requirements and configure the software solution to meet the
customer's requirements.
Consult with client on best practices for software
setup/configuration.
Perform advanced diagnostics and troubleshooting for ICON
software.
Perform internal quality assurance testing to ensure that the
software will function properly in the client's environment.
Train end users on the software to ensure their ability to
effectively use the software.
Collaborate with clients, coworkers, and developers to help test,
maintain and monitor software trends and work to implement
solutions to address client issues.
Communicate efficiently and effectively both internally with the
implementation team as well as with clients.
Facilitate client user acceptance testing (UAT) and go live
support.
Deliver an exceptional customer experience.
Other duties may be assigned, as necessary.
Skills, Qualifications and Requirements:
Bachelor's degree and 1-2 years of experience with software
implementation, configuration, and installation.
Basic understanding of Windows development techniques and Microsoft
development tools/ environments.
Ability to communicate technical information to both technical and
non-technical clients.
A strong analytical skills & technical aptitude and enjoy
troubleshooting intermediate to complex technical issues.
Ability to work both in a team setting and independently.
Excellent communication skills, both written and oral.
Comfortable gathering information from business users.
Ability to travel (up to 50%).
Qualifications (Preferred):
Experience in state/county court system.
Experience with court case management systems.
Experience with Jira.
Experience with Smartsheet.
Experience with SQL.
Must be authorized to work in the U.S.
Icon is an EEO Employer.
Remote Opportunity.PI177548486
Keywords: GOVERNMENT BRANDS HOLDCO INC, Sanford , Implementation Specialist, Other , Sanford, Florida
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