Care Coordinator - (NON-LICENSED)
Company: True Health
Posted on: November 22, 2021
JOB SUMMARY The Care Coordinator works with patients to ensure
the highest quality of services are provided. They must provide
patients and their families with educational information in
conjunction with direct care providers related to treatment,
procedures, medications, and continuing care requirements. They
work with administration, staff, and patients to reach healthcare
goals and keep the lines of communication open.
PRIMARY FUNCTIONS Plan with the patient, family/caregiver, primary
care provider, support staff, payers, and the community resources,
to maximize healthcare responses, quality, and cost-effective
Facilitate communication and coordination between members of the
healthcare team, involve the patient in the decision-making process
to minimize fragmentation in the services.
Educate the patient, family or caregiver, and members of the
healthcare delivery team about treatment options, community
resources, insurance benefits, psychosocial concerns, care
coordination, etc., so that timely and informed decisions can be
Empower the patient to problem-solve by exploring options of care,
when available, and alternative plans, when necessary, to achieve
Encourage the appropriate use of healthcare services and strive to
improve quality of care and maintain cost effectiveness on a
Assist the patient in the safe transitioning of care to the next
most appropriate level.
Strive to promote patient self-advocacy and self-determination.
Advocate for the patient to facilitate positive outcomes for the
patient, health care team, and payers.
Attend monthly meetings with insurance payers to have a consistent
line of communication open and assist with setting goals for
Work on projects as assigned based on priorities informed by
information received from insurance companies.
Stay involved and active with quality improvement activities.
Assist the referral department with referral tracking: including
documentation, phone calls and sending out reminder letters of
patients pending referrals.
Other duties as assigned.
EDUCATION AND EXPERIENCE LPN (preferred)
Certified or Registered Medical Assistant (preferred)
Community Health Worker (CHW) (preferred)
KNOWLEDGE, SKILLS, AND ABILITIES One (1) year minimum experience in
care coordination / case management (preferred)
Current Florida Certified or Registered LPN, active and in good
Completion of accredited Certified or Registered Medical Assistant
Completion of Community Health Worker training (preferred)
Experience with Athena Health EHR (preferred)
Computer competency is required
ADDITIONAL QUALIFICATIONS Bilingual is a plus (English /
Certified Coder preferred
RELATIONSHIP REPORTING Reports to Care Coordination Manager
PHYSICAL REQUIREMENTS Ability to stand and or walk for extended
periods of time
Ability to view a computer screen for extended periods of time
Ability to perform repetitive hand and wrist motions for extended
periods of time
Ability to communicate effectively with patients and staff
Keywords: True Health, Sanford , Care Coordinator - (NON-LICENSED), Other , Sanford, Florida
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