Admin Support Clerk - I
Company: The Judge Group
Location: Sanford
Posted on: January 12, 2021
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Job Description:
Location: Sanford, FLDescription: Job Responsibilities:* Work
collaboratively in a team environment as part of the employee
payroll support (EPS), group.* Answer incoming calls timely and
accurately regarding direct deposit, salary changes, special pay,
short term disability, and general payroll time reporting
inquiries* Assist payroll analysts in resolving email inquiries
related to payroll inquiries during periods of low call volume*
Accurately update employee call details in the employee payroll
support case database* Manage email and case workflow to ensure all
payroll inquiries are completed accurately and timely follow up is
provided to the employee* Responsible for maintaining a high level
of professionalism with employees, utilizing appropriate resources
to provide first call resolution and working to establish a
positive rapport with every interaction* Cooperatively interact and
support peers in HR, Benefits, and Benefit Vendors to resolve
employee questions/issues* Collaborate with the leadership team to
stay updated on payroll knowledge and stay informed of any changes
in policies/procedures Skills/Qualification :* A Bachelor's degree
or equivalent work experience* Excellent written and verbal
communication skills with strong attention to detail* Customer
service experience in handling escalated call* Possess knowledge of
payroll practices, policies, and proceduresContact:
vtiwari@judge.comThis job and many more are available through The
Judge Group. Find us on the web at www.judge.com
Keywords: The Judge Group, Sanford , Admin Support Clerk - I, Other , Sanford, Florida
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