Admin Support Clerk - I

Company: The Judge Group
Location: Sanford
Posted on: January 12, 2021

Job Description:

Location: Sanford, FLDescription: Job Responsibilities:* Work collaboratively in a team environment as part of the employee payroll support (EPS), group.* Answer incoming calls timely and accurately regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries* Assist payroll analysts in resolving email inquiries related to payroll inquiries during periods of low call volume* Accurately update employee call details in the employee payroll support case database* Manage email and case workflow to ensure all payroll inquiries are completed accurately and timely follow up is provided to the employee* Responsible for maintaining a high level of professionalism with employees, utilizing appropriate resources to provide first call resolution and working to establish a positive rapport with every interaction* Cooperatively interact and support peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues* Collaborate with the leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures Skills/Qualification :* A Bachelor's degree or equivalent work experience* Excellent written and verbal communication skills with strong attention to detail* Customer service experience in handling escalated call* Possess knowledge of payroll practices, policies, and proceduresContact: vtiwari@judge.comThis job and many more are available through The Judge Group. Find us on the web at www.judge.com

Keywords: The Judge Group, Sanford , Admin Support Clerk - I, Other , Sanford, Florida