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Catalyst Career Group: Inbound Call Center Representative

Company: Catalyst Career Group
Location: Sanford
Posted on: September 7, 2020

Job Description:

Inbound Call Center Representative $2000 Sign On Bonus!!Location: Lake Mary, FLA Private Recruiting Event Produced by Catalyst Career GroupPhone Interviews Being Scheduled!The Call Center Representative with Transform Home Services is responsible for handling inbound calls from new and existing members. The Call Center Representative’s primary goal along with customer service is to create sales opportunities for Protections Agreements, both upselling and renewals.BENEFITS INCLUDE:$2000 Sign on BonusTraining Pay: $12/hr.Regular Pay: $12-16/hr including commissionPhone interviews will be conducted on Tuesday, August 25, 2020.Live interviews will be scheduled during phone interview.Company information will be shared upon schedulingJOB DUTIES/RESPONSIBILITIES INCLUDE:Works together with other team members to provide the highest level of customer service and meet team goalsAble to succeed in a structured and metric driven environmentProperly records agreement, sales processing and recordingConnects with customer via telephone and services the customers needs, sells Protection Agreements, and positions additional productsManages and resolves customer complaintsDelivers a sales presentation that is scripted and follows call strategies and adapts to change quicklyFields customer questions, researches required information using available resources to overcome specific objections raised by the customerREQUIRED SKILLS INCLUDE:6+ months customer service or retail experienceGood people and conflict resolution skillsComputer and keyboarding efficiency skillsExcellent written and verbal communication skillsComfortable with telephone headset and multitaskingAbility to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessaryCommitment to protect secure data and informationTransform Home Services for a national leader in the do-it-for-me home improvement field, with product lines that include: Appliances, Appliance Repair, HVAC heating and cooling products, and various home improvement services.This is a very well known company currently going through a re-branding.

Keywords: Catalyst Career Group, Sanford , Catalyst Career Group: Inbound Call Center Representative, Other , Sanford, Florida

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