Technical Support Specialist Aftermarket Pump Systems and Controls
Company: Wilo EMU USA LLC
Location: Sanford
Posted on: June 13, 2022
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Job Description:
Description:
QuantumFlo is part of Wilo USA, a subsidiary of Wilo SE, which is
headquartered in Dortmund, Germany. Wilo is one of the leading
manufacturers of pumps & pump systems for heating, cooling &
air-conditioning solutions, water supply, and sewage & drainage.
Wilo USA brands also include, Weil Pump, Scot Pump, and
American-Marsh Pumps.Job Summary: The Technical Support Specialist
Aftermarket Pump Systems and Controls is responsible for overall
education of the independent representatives' service departments.
This position is the key contact for initial call from the field to
troubleshoot, educate or otherwise field-train sales agents and
service technicians in all aspects of the QuantumFlo product. This
includes an intimate knowledge of start-up and commissioning
procedures, control panel troubleshooting, and warranty process &
procedures.General Job Responsibilities:Work with Worldwide
Independent QuantumFlo Representatives and field technicians in the
application, design and field troubleshooting of controlsProvide
technical support and guidance to co-workers and field
representatives and have the ability to work within a team
environment for common goalsSupport pumping segment initiatives,
provide feedback on products, and stay abreast of key industry
trendsCapable of problem-solving, hands-on approach,
reverse-engineering and familiarity of existing systems and
solution focused skills are essentialEnsure safety techniques are
used in all aspects of daily work responsibilities and
trainingMulti-task and prioritize as necessary in a maturing
corporate environment Inside sales support including: order entry,
releases, parts quotes, system quotes; travel required as needed
and back up to other aftermarket functionsHigh proficiency in
QuantumFlo proprietary control logicAct as QuantumFlo key
contributor in the classroom dealing with pump automation
technology for all aspects of QuantumFlo product in the
AmericasOther related duties as assigned PM22
Requirements:
Experience/Requirements:Proven track record of application, layout
and installation of PLC-Based pump controls or the ability to learn
and develop in this capacityExceptional interpersonal skills, time
management, basic computer skills, self-motivated, self-starter,
and able to adjust to changing project needs.General understanding
of industrial networks and their integration, such as; ModBus,
ModBus TCP, DeviceNet, Ethernet, Profibus, SiemensN2 and others.
(training available)Industrial systems automation assembler and/or
tester experience a plusSelf-starter with good interpersonal
communication skills, particularly on telephoneTeam player,
adaptable, flexiblePunctual, regular, and consistent attendanceRead
and speak the English. Ability to teach and communicate with
co-workers; to understand and provide directions; to respond to
management inquiries and to make entries on reports and records.
Spanish speaking is a plusAbility to learn how to train/teach in a
classroom setting is critical to the position. In the future, this
role will be responsible for syllabus training of independent reps
throughout the year Flexible hours which may operate outside the
nine to five during training schedules throughout the year.This
position is onsite, Monday-Friday 8:00am-5:00pm. We offer
exceptional benefits: Health, Dental, Vision, Life and Critical
Illness Insurance, Employee Assistance Program, Health Savings
Account, 401(k) and match, Tuition Reimbursement, PTO 19 days, 10
holidays, 6 sick days. PM22PI181451825
Keywords: Wilo EMU USA LLC, Sanford , Technical Support Specialist Aftermarket Pump Systems and Controls, IT / Software / Systems , Sanford, Florida
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