Hotel Front Desk Agent

Company: Ace Hospitality & Management Company
Location: Sanford
Posted on: January 17, 2023

Job Description:

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities:

Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Handle customer complaints as necessary
Work with the housekeeping staff to ensure rooms are ready for new guests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Perform regular bookkeeping duties: make sure hotel guest information is current and correct


Qualifications:

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
High school graduate, GED recipient, or equivalent
Working knowledge of Microsoft Office and reservation management systems
Well-versed in taking telephone calls and handling stressful situations


About Company:
Mission Statement

Live in the Spirit of Hospitality



Vision Statement

To make lasting memorable moments for those near and far



Values

Teamwork, Commitment, Community, Passion

Keywords: Ace Hospitality & Management Company, Sanford , Hotel Front Desk Agent, Hospitality & Tourism , Sanford, Florida