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Veterinary Practice Manager

Company: Riverwalk Animal Hospital - Sanford Fl
Location: Sanford
Posted on: June 5, 2024

Job Description:

Company DescriptionAt Riverwalk Animal Hospital, we combine state-of-the-art medicine with the comforting, small town atmosphere. Our mission is to deliver exceptional veterinary care in a welcoming environment. Committed to personalized attention, we prioritize the unique needs of each pet. Our focus is on open communication, integrity, and compassion, all while staying up to date with the most recent research and developments in veterinary medicine.While were not open just yet, were thrilled to share a glimpse of whats to come. Riverwalk is dedicated to providing a seamless blend of wellness and animal urgent care services. Our doors will be open seven days a week, with extended hours and walk-in availability.To learn more about us view our website: Riverwalk Animal HospitalJob DescriptionAt Riverwalk, we encompass a family-like environment for our staff, building each other up and showing our appreciation for everyone's contributions. Weekly meetings are held to keep the staff aligned; as well as offering continuing education and team building exercises. We value every member of our team and acknowledge that our success is a joint effort.Were looking for:A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice managers responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.Job duties include, but are not limited to:Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners orders concerning animal care and treatment.Ensuring that pet owners' complaints are promptly addressed and resolved.Strong client service skills.Preparing employee work schedules and managing the office staff.Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.Answering telephone calls in a polite and professional manner.Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.Ensure payroll is completed and submitted accurately and in a timely manner.Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.Promptly notifying the appropriate veterinary staff of emergency cases.Interviewing suitable office staff candidates and providing training to office employees as needed.Perform other duties as assignedQualificationsQualifications:Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferredknowledgeable in veterinary medicine terminology and how to run a veterinary hospitalCompassionate, Calm, Team Player, Multi-Tasker and Strong CommunicatorHighly organized and possess computer skillsSelf-starter with the desire to continue to advance your knowledge and skillsetOpen availability with flexibility to change hours based on hospitals needsSPECIAL WORKING CONDITIONS+ Ability to sit or stand and work at a computer for long periods of time.+ Ability to be confident around animals (i.e., dogs, cats, birds, reptiles, etc. Candidate to confirm species treated with practice leadership for additional clarity.)+ Client needs and work volume may occasionally require more than 40 hours per week to complete essential duties of this job. This position may require special working hours, including working weekends, evenings and/or holidays.+ Must have mental capacity and processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.+ The noise level in the work environment is moderately high.+ Job requires sufficient ambulatory skills in order to perform required duties while working.+ Ability to sit, stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.+ Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate other equipment as required.+ Hospital teammates are routinely exposed to a variety of animals that may bite, kick or scratch, and on occasion, may be exposed to anesthesia, radiation, biological or zoonotic hazards and/or medication/controlled substances.Additional InformationWe offer our staff:Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)Employee Assistance ProgramPaid Vacation and Sick Time for ALL EmployeesPaid Bereavement ProgramPaid Parental Leave ProgramCompetitive CompensationContinuing Education Allowance (applies to licensed/registered/certified roles)Tuition Assistance ProgramAccess to a CVA/CVT/CVPM Partnership through Penn FosterCareer Development OpportunitiesReferral Bonus Program for most positions!Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)*Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.*Note some benefits may only be available to or vary slightly for full time employment status vs part time status.WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Originby Jobble

Keywords: Riverwalk Animal Hospital - Sanford Fl, Sanford , Veterinary Practice Manager, Executive , Sanford, Florida

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