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General Manager

Company: Hotel Management Services
Location: Sanford
Posted on: January 9, 2021

Job Description:

Hotel Management Services, Inc. (HMS), a hospitality industry provider since 2011, is currently headquartered in Johnson City, Tennessee and provides an all-inclusive portfolio of full management services for hotel properties primarily located throughout 7 states in the southeast. We are founded on the principles of faith, integrity, respect, and motivation and use these principles as guiding posts in our business decisions and daily operations, as well as hold our team members to these principles when interacting with guests and each other. As an owner/operator, HMS manages properties under the Choice Hotel brand ensuring a high-level of cleanliness and efficiency at our properties that meet company and brand operation procedures and standards. We are committed to meeting our mission to "Delight our Guests with a Quality Experience" and enabling our team members to be the "Best They Can Be" while providing opportunities for career growth and development.We are looking for a motivated and action-oriented individual to join our team in the position of General Manager at our WoodSpring Suites property in Sanford, FL. This position reports to and is supported by a Regional Manager. Basic duties and responsibilities include, but are not limited to:

  • Drive revenue and profits with a goal to meet and/or exceed budget expectations while maintaining operational and guest service standards
  • Collaborate with the Revenue and Sales Team to identify and follow up on potential sales leads and sustain/retain core business accounts
  • Review monthly revenue and expenses and provide variance reports explaining differences
  • Coach, mentor and lead a staff of approximately 8-12 team members in the positions of front desk, housekeeping, and maintenance functions to ensure member productivity resulting in a clean and safe environment
  • Continually assess and apply creative problem-solving skills to resolve guest concerns within brand and company policies and procedures
  • Continually monitor and inspect property to meet or exceed established Quality Assurance Review (QAR) scores
  • Collaborate with Corporate Human Resources to interview and hire team members and ensure proper new hire onboarding and job specific training is completed, as well as manage team member performance, implement company policies and procedures and approve time sheets
  • Ensure the safety of team members, guests and the property with a thorough understanding of safety and security policies and procedures.
  • Ensure team members are trained on effective and proper administration of hotel key control and cash control proceduresEducation and ExperienceA Bachelor's degree with at least one-year of experience in hotel management (front desk, assistant general manager, operations manager or back house operation) is preferred; applicable experience is acceptable in lieu of degree.Other qualifications include strong communication skills, possess a valid driver's license and be able to move, lift, carry, push, pull and place objects weighing up to 25 pounds without assistance.HMS offers a competitive base salary, company benefits (medical, dental, vision) and the opportunity for bonus based on property performance.HMS is an Equal Opportunity Employer

Keywords: Hotel Management Services, Sanford , General Manager, Executive , Sanford, Florida

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