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Implementation Support Engineer (SaaS)

Company: Vaco
Location: Sanford
Posted on: January 16, 2022

Job Description:

Our client is a privately-owned software development company specializing in local and federal government solutions; we are currently helping them connect with bright individuals interested in joining their Implementations Team.
We're looking for professionals who are passionate about data and modernizing legacy systems by implementing new/cutting edge technology, someone who's interested in career growth - who's not afraid to embrace new challenges regularly with an ever-expanding company.
By joining this team, you will not be just another name on the roster - you will be an investment in our client's future. As an Implementation Support Engineer, you will collaborate with both customers and internal business units to bring our clients configure and deploy our client's product lines successfully. You will work with customers to gather requirements and understand the business workflow and technical requirements.
You will provide guidance and training to the customer and will work closely with the project manager to ensure the clients' software is installed and configured according to contractual statement of work guidelines.
Candidates must have outstanding communication and problem-solving skills, while maintaining excellent customer service. The schedule for this position is Monday through Friday with frequent travel to client sites.
This is a contract-to-hire opportunity with a company that offers a competitive benefits package including Medical, Dental, Vision, Disability and Life Insurance, as well as 401k retirement matching and paid time off.
Responsibilities:

  • Set up, configure, deliver, and support software implementation projects, including on-site client work.
  • Work with customer and internal teams to understand business requirements and configure the software solution to meet the customer's requirements.
  • Consult with client on best practices for software setup/configuration.
  • Perform advanced diagnostics and troubleshooting for the clients' software.
  • Perform internal quality assurance testing to ensure that the software will function properly in the client's environment.
  • Train end users on the software to ensure their ability to effectively use the software.
  • Collaborate with clients, project managers and developers to help test, maintain and monitor software trends and work to implement solutions to address client issues.
  • Communicate efficiently and effectively both internally with the implementation team as well as with clients.
  • Facilitate client user acceptance testing (UAT) and go live support.
  • Deliver an exceptional customer experience.
  • Other duties may be assigned, as necessary.
    Requirements:
    • Strong SQL Server experience and knowledge
    • Bachelor's degree and 1-2 years of experience with software implementation, configuration, and installation
    • Basic understanding of Windows development techniques and Microsoft development tools/ environments
    • Ability to communicate technical information to both technical and non-technical clients
    • A strong analytical skills & technical aptitude and enjoy troubleshooting intermediate to complex technical issues
    • Ability to work both in a team setting and independently
    • Excellent communication skills, both written and oral
    • Comfortable gathering information from business users
    • Ability to travel (up to 50%)
      Preferred:
      • Experience in state/county court system.
      • Experience with court case management systems.
      • Experience with Jira.
      • Experience with Smartsheet.
      • Advanced SQL and server knowledge.

Keywords: Vaco, Sanford , Implementation Support Engineer (SaaS), Engineering , Sanford, Florida

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